FAQ

Orders are typically processed within 3-5 business days within the Netherlands. For specific processing times in other countries, please contact us at info@laleynadubai.com. Shipping times vary based on your location.

Shipping costs are calculated during checkout based on the weight and destination of your order. Different locations may have varying shipping costs. Review and accept these costs before finalizing your purchase.

Ensure accurate shipping information during checkout to avoid issues. Contact us at info@laleynadubai.com immediately for any address changes. L·Aleyna is not liable for incorrect addresses.

Returns are accepted within 14 days of delivery. Please ensure items are unused, in the original condition, and with all tags attached. Contact our team at info@laleynadubai.com to initiate a return.

Visit our Returns & Refunds Policy for more information.

Customers are responsible for return shipping costs, including fees, customs duties, and associated charges.

Once your order is shipped, you will receive a tracking number via email. Monitor your shipment's progress with this tracking information.

Currently, we do not accept exchanges. Please review our sizing guide before making a purchase. Contact us for assistance at info@laleynadubai.com.

Contact our customer support team at info@laleynadubai.com immediately. We will arrange for a replacement or refund as necessary.

Absolutely! L·Aleyna Dubai aims to bring a sparkle of joy to all occasions. Our abayas are designed to be part of your special moments and beautiful memories.

No, unauthorised use of our product content, including images, for resale or commercial purposes is strictly prohibited.

Customers are advised not to try on abayas with makeup. Any abaya returned stained or soiled with makeup may not be eligible for return or exchange.

For any additional questions or concerns, please reach out to our customer support team at info@laleynadubai.com or call +971 50 800 7993.

Washing

Wash your abaya by hand wash only. It is recommended to wash your abaya with cold water. Don't soak your abaya for longer than 10 minutes. Recommended is to use a mild detergent and to use only a small amount. Avoid rubbing the areas of embroidery but scrub the stained/dirty areas only.

Drying

After washing your abaya it is recommended to air dry your abaya and to avoid tumble drying. The heat and agitation of the dryer can wear out the fabric over time making it look dull. If you hand washed your abaya, gently wring out the excess water and let it dry on a flat service.

Ironing

It is recommended to press or steam your abaya inside out using a low heating setting. If you prefer to iron, it is recommended to use a low temperature and to not iron on the beaded areas.